Looking for IT support for your business to prevent problems happening or in response to an IT problem you already have?
Dekko provides fast, effective and affordable IT support solutions that can help.
Call us now on Milton Keynes 01908 371 488 today.
Choose from a range of Dekko business support solutions to transform the way you respond to your organisation’s IT issues and service requirements:
Option one: Your own, dedicated IT account team
Your ideal IT support solution if you are unsure of how often you require IT support or if you want to keep track of your IT budget.
• No contractual obligation
• No minimum spend
• Pay nothing unless you use our support services
You simply pay each time you call our IT support Helpdesk or each time an engineer visits you at your site.
We bill you to the nearest minute and there is no set monthly cost.
Option two: Unlimited remote IT support
Your ideal IT support solution if you need regular, immediate IT assistance and want a dedicated IT support team at your disposal for a set monthly fee.
• Dedicated IT support team available remotely as often as you require for one set fee
• Easy to manage, budgeted IT support – approx £25 per month per PC
• Set service levels to ensure your call is actioned immediately
We’ll proactively monitor and maintain your network to fix problems on an ongoing basis and using remote technology our engineers will react to your support requests within seconds.
In the event of a full system failure, Dekko Projects Ltd will send an engineer onsite at no extra charge. (For any other onsite visits our standard rates apply.)
Option three: IT support on-site at your premises
Your ideal IT support solution if you require engineers on site at your offices – on a contractual or ad hoc callout basis.
• Face-to-face IT support on-site at your offices to resolve and discuss any IT issues
• A friendly, certified IT support engineer onsite within 2 hours of your initial phone call
• Whether you have ad hoc or unlimited IT support your on-site IT engineer will be versed in your network to resolve the issue
We pride ourselves on our engineers being friendly, well spoken and certified MCSE professionals. If an engineer is onsite from half a day upwards, no call out fee applies.
Option four: Hardware breakdown cover
Your ideal IT support solution if you need IT cover in case specific hardware breaks that your business simply can’t do without.
• Full hardware cover for electrical and mechanical breakdown – arranged on either a 4 or 8 hour response.
Pricing on hardware cover varies depending on equipment. A site survey of equipment is normally needed so please call Dekko on 01908 371 488 to make arrangements.
With Dekko, you can be assured of:
– Guaranteed quick response times to help you find a solution fast
– A wide range of dedicated and affordable IT support, specially suited to your business
– Qualified IT engineers to make sure the job’s done properly
– A friendly and reliable service from a local, family-run company (serving Milton Keynes, and surrounding areas)
We recognise that businesses rely heavily on their computer systems and that your everyday business operations depend on them. As a Dekko client, you can rely on us to keep your IT systems running smoothly. We work with our clients to help them prevent IT problems and are committed to providing a fast response with minimum downtime or fuss should any IT problems occur.
Providing IT support to businesses in Milton Keynes and the surrounding areas, we offer flexible maintenance contracts to suit your company’s needs, from ad hoc advice and drop-in support to the services of a full IT department without the overheads.
Common IT issues and IT requests from our business clients:
– General IT support helpdesk for staff
– Server support
– Network cabling
– Computer virus or malware infections
– Internet and email connection problems
– Software / hardware compatibility problems
– Installation issues such as phone/tablet (iPad, iPhone, Blackberry) sync and setup
– New operating system upgrades